Support
Need a hand with MotoDoc? Email us — a person reads every message.
Contact us
Write to us in any language at support@motodoc.ai
We reply within 2 business days. Please include your motorcycle (make, model and year), the app version and, where it helps, a screenshot.
Frequently asked questions
How do I get an answer for my motorcycle?
Add your bike to the Garage — make, model and year — then ask in the chat. MotoDoc answers from the factory service manual for that model instead of generic web advice.
My motorcycle is not in the list
Email us the make, model and year. We add models on request and let you know when yours is ready.
How do subscriptions and billing work?
Paid plans renew automatically until you cancel. Manage or cancel them in your App Store or Google Play subscription settings — the app itself cannot change a store subscription for you.
How do I get a refund?
Refunds are handled by the app store you purchased from, under that store's own policy — Apple through Report a Problem, Google through Google Play. Write to us and we will help you prepare the request.
An answer looks wrong
MotoDoc is an information tool and can make mistakes. Always confirm critical torque values and safety procedures against the official manufacturer manual. Send us the bike and the question and we will check the source.
How do I delete my account and my data?
In the app: Settings → Delete account. If you can no longer sign in, use the account deletion page linked below.
Where are the Privacy Policy and Terms of Service?
Both are linked in the footer of every page on this site and inside the app.